Microsoft is developing an AI chatbot for Xbox

Microsoft is busy testing and refining its chatbot for Xbox. It is expected that this virtual assistant will be able to process all requests from users. For now, he only has access to Microsoft's online and Xbox ecosystem content and can answer various documentation questions, as well as issue refunds for games through the support website.

The Xbox chatbot is similar in many ways to the ones Microsoft offers to automate customer interactions. The company also has its own Azure AI service, which is used by companies like Vodafone, PwC and others to create their own conversational bots.

The prototype fits into Microsoft Gaming's broader strategy to integrate artificial intelligence into Xbox platform features and developer tools. Microsoft has stepped up its efforts to integrate AI into gaming content creation, gaming operations management, and device integration.

As part of its commitment to innovation, Microsoft is also looking at the potential to use Copilot for security and moderation purposes, including content on the Xbox platform, and to assist in enforcement and appeals processes. Additionally, the tech giant is exploring the possibility of integrating AI assistants into gameplay.

Microsoft is thinking a lot about the role of artificial intelligence in gaming, but its early manifestations likely won't be as advanced as discussed internally. Perhaps the first step would be an animated smile from an Xbox support chatbot.